The mission of JD Tremec is to provide exceptional customer service, to deliver more than expected, and to always uphold our promises to our customer.
JD Tremec believes that at the heart of unsatisfactory service lies unsatisfactory communication. All too often, there is an execution gap that lies between sales and service delivery. In other words, during the sales pitch, the sales team boasts of the phenomenal service provided by their company which often sounds too good to be true. Promises are made guaranteeing the client will be happy, and the company will outperform any previous companies who provided the same services. However, within a short period of time, promises are broken and the delivery of services does not match the promises made. We believe this execution gap is due to poor communication between those who sell the service and those who deliver the service, as well as a general failure to keep lines of communication open between the client and the company providing the service.To ensure that you do not experience an execution gap between the service we promise, and the service we deliver, JD Tremec ensures the following:
• JD Tremec will staff your job with dedicated, committed, and hard-working team members who take pride in their work and bring 100% effort to the job every day.
• JD Tremec will properly train our team members so that they are clear on the needs of you or your organization.
• JD Tremec will properly supervise our team members and provide them with the guidance and feedback from their immediate supervisor to ensure that JD Tremec is represented well as an organization and that our organization can live up to our name.
• JD Tremec will communicate with your point of contact on a regularly scheduled basis to obtain feedback and satisfaction checks. This will ensure ongoing and timely communication so that if anything is not 100% to your satisfaction, we have an opportunity to make an immediate correction and to continually improve and refine our service to you.
At JD Tremec, we pride ourselves on being second to none in our quality of work. It is our pleasure to be an extension of you or your organization, and to provide you with first-class remodeling, maintenance, and cleaning services.